Privacy Policy

1. What this policy covers

This policy covers the safaone.uz website and the messages you send us, whichever channel they arrive on:

• Instagram Direct — messages to our accounts @nurtaxi.uz, @_zoomtaxi, @asr_taxi
• Telegram
• the website chat
• the “Discuss a project” form on safaone.uz

Our products have their own policies: a driver account and its documents — nurtaxi.uz/privacy, GPS trackers and the mobile apps — gps.safaone.uz/privacy.

2. Data we collect

3. Why we use the data

• To receive a message, show the conversation to an agent and reply.
• To reply later if you wrote at night or over the weekend.
• To answer a request from the website form.
• To protect the service from spam and abuse.

4. What we do NOT do

• We do NOT sell your data to third parties.
• We do NOT use the content of your messages to train AI models.
• We do NOT use Instagram data for advertising or targeting.
• We do NOT track you on safaone.uz.

5. Legal basis

We process the data because you contacted us and expect an answer, and on the basis of our legitimate interest in running support and protecting the service from abuse. You can withdraw consent at any time by writing to dev@safaone.uz.

6. How long we keep data

• Conversations — 12 months from the last message, then deleted.
• Website form requests — 12 months from submission.
• If you ask us to delete sooner, we will — see “How to delete your data”.

7. Who we share with

• Meta (Instagram API) — through official endpoints only.
• Telegram — if you wrote there, your message travels through Telegram's infrastructure under Telegram's own rules.

8. Security

• Servers in the Republic of Uzbekistan, access limited to authorised staff.
• HTTPS on every connection.
• Access tokens stored encrypted.

9. How to delete your data

Full instructions are on the Data Deletion page (safaone.uz/data-deletion). In short: write to dev@safaone.uz.

10. Cookies

The safaone.uz website does not use cookies: it sets none, writes nothing to browser storage and loads no analytics or advertising scripts. Language is selected by the page address (/uz, /en).

11. Children

The service is not intended for users under 18.

12. International transfers

Data is stored in Uzbekistan. When you message us on Instagram or Telegram, the message passes through their infrastructure, which may sit outside Uzbekistan and is governed by their own policies.

13. Changes to this policy

We will announce material changes at least 14 days in advance. The date of the last update is at the top of this page.

14. Jurisdiction and controller

Jurisdiction: the Republic of Uzbekistan.

Controller: SAFA ONE MChJ — full legal name «SAFA ONE» MASʼULIYATI CHEKLANGAN JAMIYAT (tax ID 312911394). Address: Mirzo Ulugʻbek MFY, Xalqobod-2 street 65/6, Tashkent 100001, Uzbekistan. Phone: +998 50 333 39 00. Email: dev@safaone.uz.